I recently did a surprise site visit to one of my energy auditors in Phoenix. I gave him no warning and showed up early so I did not miss a thing. It turned out I was actually pleased with his work, he is one of my most trusted auditors.
I have done surprise visits before and they did not turn out so well. In the past I have seen auditors completely skip draft testing because they claimed they didn’t know the difference between a double wall flue and a single wall flue, get annoyed at the homeowner’s kids for being kids, and just having a crappy attitude the whole time.
The attitude problem is not just during the audit either; it carries over after the audit as well. If auditors, sales staff or a crew member starts complaining about the program rules, they have tried everything, they don’t have gas money to get to the job, they are impossible to reach except when payday comes it is a red flag for me that they are not a good fit with me and the sooner I let them go, the better.
On the other hand if a team member is awesome at their job no matter the task assigned to them, if they are engaged and get along with the other staff I know they are someone that is worth keeping. No matter if you are in sales, an energy auditor, a crew technician or a business owner there are going to be parts of the job you don’t like doing. The key is to catch yourself thinking, “this is below me” or “why do I have to do this?” and change to a positive attitude.
Having a negative attitude will ruin your business and it definitely won’t get you a raise or a chance for better opportunities. Having a negative attitude affects the people you work with too so I always try to get rid of them ASAP. That’s one of the reasons I like promoting from within so our crew members get trained run their own crew and crew leads get trained to become auditors (I am still experimenting with auditors as sales people).
Successful auditors have positive, can-do attitudes and an unending desire to learn. Crappy auditors have crappy attitudes and set themselves up for failure. Adopt the former and watch the doors of opportunity open a welcoming arm.
David
P.S. Leave a comment on BPI Exam Academy and share the differences you see in successful auditors and crew members
I have done surprise visits before and they did not turn out so well. In the past I have seen auditors completely skip draft testing because they claimed they didn’t know the difference between a double wall flue and a single wall flue, get annoyed at the homeowner’s kids for being kids, and just having a crappy attitude the whole time.
The attitude problem is not just during the audit either; it carries over after the audit as well. If auditors, sales staff or a crew member starts complaining about the program rules, they have tried everything, they don’t have gas money to get to the job, they are impossible to reach except when payday comes it is a red flag for me that they are not a good fit with me and the sooner I let them go, the better.
On the other hand if a team member is awesome at their job no matter the task assigned to them, if they are engaged and get along with the other staff I know they are someone that is worth keeping. No matter if you are in sales, an energy auditor, a crew technician or a business owner there are going to be parts of the job you don’t like doing. The key is to catch yourself thinking, “this is below me” or “why do I have to do this?” and change to a positive attitude.
Having a negative attitude will ruin your business and it definitely won’t get you a raise or a chance for better opportunities. Having a negative attitude affects the people you work with too so I always try to get rid of them ASAP. That’s one of the reasons I like promoting from within so our crew members get trained run their own crew and crew leads get trained to become auditors (I am still experimenting with auditors as sales people).
Successful auditors have positive, can-do attitudes and an unending desire to learn. Crappy auditors have crappy attitudes and set themselves up for failure. Adopt the former and watch the doors of opportunity open a welcoming arm.
David
P.S. Leave a comment on BPI Exam Academy and share the differences you see in successful auditors and crew members
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